With more than 10 years of experience making loans and other complex money matters more accessible to the everyday person, Jennifer has helped readers build manageable and healthy money habits. Her work has been featured on numerous national financia.
Jennifer Calonia Loans ExpertWith more than 10 years of experience making loans and other complex money matters more accessible to the everyday person, Jennifer has helped readers build manageable and healthy money habits. Her work has been featured on numerous national financia.
Written By Jennifer Calonia Loans ExpertWith more than 10 years of experience making loans and other complex money matters more accessible to the everyday person, Jennifer has helped readers build manageable and healthy money habits. Her work has been featured on numerous national financia.
Jennifer Calonia Loans ExpertWith more than 10 years of experience making loans and other complex money matters more accessible to the everyday person, Jennifer has helped readers build manageable and healthy money habits. Her work has been featured on numerous national financia.
Loans Expert Jordan Tarver Lead Editor, Mortgages & LoansJordan Tarver has spent seven years covering mortgage, personal loan and business loan content for leading financial publications such as Forbes Advisor. He blends knowledge from his bachelor's degree in business finance, his experience as a top perf.
Jordan Tarver Lead Editor, Mortgages & LoansJordan Tarver has spent seven years covering mortgage, personal loan and business loan content for leading financial publications such as Forbes Advisor. He blends knowledge from his bachelor's degree in business finance, his experience as a top perf.
Jordan Tarver Lead Editor, Mortgages & LoansJordan Tarver has spent seven years covering mortgage, personal loan and business loan content for leading financial publications such as Forbes Advisor. He blends knowledge from his bachelor's degree in business finance, his experience as a top perf.
Jordan Tarver Lead Editor, Mortgages & LoansJordan Tarver has spent seven years covering mortgage, personal loan and business loan content for leading financial publications such as Forbes Advisor. He blends knowledge from his bachelor's degree in business finance, his experience as a top perf.
| Lead Editor, Mortgages & Loans
Updated: Sep 5, 2024, 1:22pm
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The federal student loan system went through several changes over the last few years, one of which involves a shuffling of loan servicers. For instance, as of summer 2023, Great Lakes Educational Loan Services left the servicing business.
Great Lakes Educational Loan Services provided loan management and borrower support services for more than 50 years. The Wisconsin-based company served more than 6,000 schools, partnered with 1,000 lenders and provided loan servicing support to millions of borrowers.
It oversaw billing and answered borrowers’ questions about their student loan accounts. Great Lakes borrowers could also submit requests to the servicer for income-driven repayment plans and turn to them for their student loan records.
In February 2018, Great Lakes was acquired by Nelnet Diversified Solutions, LLC, the parent company of Nelnet Federal Student Loan Services. In the summer of 2023, Great Lakes’ student loan servicing portfolio was transferred to Nelnet Federal Student Loan Services.
Nelnet Federal Student Loan Services has been in the loan servicing industry for decades. To date, it has helped 15 million borrowers with managing their federal education loans. Along with accepting your loan payments on behalf of the Department of Education, it facilitates repayment plan requests and deferment and forbearance options.
To confirm whether Great Lakes once serviced your loans, log in to your StudentAid.gov account. Find the “My Loan Servicers” section within your Student Aid dashboard to see your servicers.
You can also contact the Federal Student Aid Information Center at 800-433-3243.
To repay your student loans that were once with Great Lakes and are now with Nelnet, you can pay:
In addition to these payment options, you can also create special payment instructions on how you want your payments applied to your loan balance. A one-time payment instruction can be set up within your Nelnet.com account while making a payment. You can also set up recurring instructions for all future payments.
Outside of paying through Nelnet, you can also access your Great Lakes borrower payment history. Log in to your Nelnet.com account and go to “Inbox” within the Documents menu to find this information.
If you have concerns or questions about your student loan, contact Nelnet for assistance. Nelnet is your primary resource for your previously serviced Great Lakes student loans.
To contact Nelnet via phone, dial 888-486-4722. The support center is open:
If your inquiry isn’t urgent, you can also email Nelnet. You can access an email form on Nelnet’s website. Along with your basic contact information, include your account number or Social Security number to avoid response delays. If using your account number, ensure you use your assigned Nelnet account number, not your previous Great Lakes account information.
California residents can also email direct correspondences to writtenrequest@nelnet.net.
If your loans were transferred from Great Lakes to Nelnet, you should’ve received a notification about the transfer before and after it was completed. You should’ve also received your new Nelnet account number. For more information about your transferred Great Lakes school loans, visit Nelnet.com.
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Loans ExpertWith more than 10 years of experience making loans and other complex money matters more accessible to the everyday person, Jennifer has helped readers build manageable and healthy money habits. Her work has been featured on numerous national financial publications like Credit Karma, Newsweek and LendingTree.
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